Refund Policy

1. Who we are and who processes your payment

TimTim is operated by MYTIMTIM LLC, 205 New Dover Road, Colonia, NJ 07067.

2. Money-back guarantee

• First payment: If you are not satisfied for any reason, you can request a full refund within 30 days of your first payment.
• Renewal payments: If a monthly or annual renewal is charged and you no longer want the service, you can request a refund within 14 days of that renewal charge.
• Taxes: Any taxes or VAT charged on a refunded payment are refunded with it.

3. How to request a refund

You can easily request a refund directly through Paddle or by reaching out to our support team:

• Go to paddle.net and click “Request refund”, or use the link provided in your Paddle receipt email.
• Alternatively, email us at support@mytimtim.com with your order number, and our team will immediately help you raise the request with Paddle.

4. How refunds are paid

Approved refunds are credited back to your original payment method, usually within 14 days of approval, though your card issuer or bank may take additional days to reflect the credit on your statement.

5. Cancelling is separate from a refund

You can cancel your subscription at any time through the “manage subscription” link in your Paddle receipt email or by contacting our team. Cancellation takes effect at the end of your current billing period, and your app and services remain active until that date.

Cancelling stops all future recurring charges, but does not automatically issue a refund for payments made outside the refund windows outlined above.

6. What happens after a refund

When a payment is refunded, your subscription ends and we stop catalog synchronization, maintenance, and updates for your app.

Your Apple Developer and Google Play accounts and store listings remain 100% yours. Your license to use TimTim's underlying mobile software ceases with the subscription. After cancellation or refund, your published app remains live in the app stores under your accounts, but stops syncing with your store and receives no further updates.

7. Your legal rights

Nothing in this policy limits any mandatory statutory rights you have under applicable consumer protection law, including statutory withdrawal rights in the European Union and the United Kingdom, which Paddle honors where applicable.

8. Abuse

We reserve the right to decline refund requests in cases of suspected fraud or repeated abuse of our refund policy.

9. Changes

We may update this policy from time to time. The version in effect on the date of your purchase applies to that transaction. If any provision of this policy conflicts with Paddle's Buyer Terms, Paddle's terms shall apply.